For the purposes of the provisions of the current Data Protection regulations, Regulation (EU) 2016/679, of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, users of this website are informed that the personal data they provide through it, both by completing any form and by email, will be treated in accordance with this Privacy Policy. Data.

1.- TREATMENT OF YOUR PERSONAL DATA.

The person responsible for processing your personal data is:
The entity TOPIBE S.L with C.I.F.: 28497578-A.
Registered office in Seville, Calle Sierpes, Nº 48, 3º B, C.P.: 41004.
Tradename: Resérvaloen.
You can contact by email: administracion@reservaloen.es

2.- PURPOSE OF THE PROCESSING OF PERSONAL DATA, LEGITIMATION AND CONSERVATION PERIOD.
– Personal data provided in the form to reserve a place:
Their purpose is to manage your place reservation in our establishment. If you reserve a place in our establishment through the reservation engine of our website, your data will be processed to manage and facilitate the aforementioned reservation process.
The Legitimation of the treatment for the reservation of place is based on the execution of a contract between the parties.
These data will be kept for the period of time necessary to manage your reservation, as well as the accommodation services you requested. After the management, your data will be kept for 6 months, or during the limitation period of possible responsibilities that may arise between the parties.
– Personal data provided through the web contact form:
Their purpose is to contact the interested party in order to answer and attend to the different queries or requests for information made by them.
The Legitimation of the treatment is based on the provision of consent and the legitimate interest of the person in charge of responding to queries and requests or offering the required information.

These data will be kept for the time necessary to attend to or resolve the query or request made.
– Personal data provided through means or channels enabled on the web for the attention of the interested party, such as through email, social networks or telephone:
Their purpose is to attend and resolve any type of query that is made by the interested party through these communication channels, as well as the sending of information about the services that are marketed through the web.
The Legitimation of the treatment is based on the legitimate interest of the person in charge of responding to queries and requests or offering the required information.

These data will be kept for the time necessary to attend to or resolve the query or request made.
On certain occasions you will be offered the possibility of receiving commercial and advertising information about our hotel or tourist service. These communications can be sent through any means, including specifically: e-mail, telephone, fax, SMS, or paper media.
The data processed for the purpose of marketing will be processed on the legal basis of your consent.
In these cases, the data will be processed as long as you do not revoke your authorization for the treatment.
3.- CATEGORIES OF DATA PROCESSED.
In particular, the data we will process includes the following categories:
– Identification and contact data such as name, surnames, telephone, e-mail and postal address.
– Professional data.
– Data necessary to attend or resolve queries.
– Data necessary to issue invoices such as D.N.I/N.I.F./identification document, bank account or card number.
– Browsing data such as visits received on the web, IP address, etc.

4.- AUTOMATED DECISIONS, PROFILES AND APPLIED LOGIC.
The RESERVALOEN website does not use the personal information collected to create profiles of natural persons and identify them..

5.- DATA OF MINORS.
Users under 14 years of age must obtain the consent of their parents or legal guardians before proceeding to include personal data in the web forms. The entity Topibe S.L disclaims any liability for breach of this requirement.

6.- RECIPIENT OF YOUR DATA.
Except for legal obligation, the data will not be transferred to third parties without the express consent of the interested party.
The entity TOPIBE S.L works with collaborators/service providers, companies in charge of processing such as IT, agencies, tax advisors, booking engines, etc., who have limited access to your data and who are obliged to protect and use them. exclusively for the execution of the service provided.

7.- INTERNATIONAL TRANSFERS.
International transfers are not expected.

8.- RIGHTS OF THE INTERESTED PARTY.
You may exercise your rights of access, rectification, cancellation, limitation, portability and opposition, as well as the right not to be subject to decisions based solely on automated processing. Similarly, you may revoke the consent given at any time.
To exercise any of these rights, you must send an email to: administracion@reservaloen.es
Right to withdraw the consent given:
In those cases in which you have given your consent, authorizing TOPIBE S.L., to process your personal data, you may revoke said consent at any time, for which you only have to send a communication indicating what consent you wish to revoke.
We inform you that to exercise these rights you can use the forms expressly authorized by the Spanish Agency for Data Protection or others prepared by third parties. These forms must be signed electronically. The request for the exercise of rights by the interested party can be sent via mail or letter to the address of the person in charge.
Similarly, you are informed that you have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es) if you are not satisfied with the response received or with the way in which the entity Topibe S.L treats your data.

9.- SECURITY MEASURES.
TOPIBE S.L. has implemented security measures in accordance with the risks inherent in the processing of personal data.
The security measures implemented are aimed at providing an adequate level of security, including confidentiality, taking into account the state of the art and the cost of its application with respect to the risks and nature of the personal data being processed.
When assessing the risk in relation to data security, the risks arising from the processing of personal data have been taken into account, such as the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed. form, or unauthorized communication or access to said data, which may in particular cause physical, material or immaterial damages.

10.- CHANGES IN THE PRIVACY POLICY.

The entity Topibe S.L., reserves the right to modify the Privacy Policy in accordance with regulatory changes. Any modification of said Policy will be published on this website.
Last update June 5, 2022.